General FAQ
Our customer's satisfaction is our ultimate goal. TheseFloors is pleased to answer Frequently Asked Questions (FAQ) on all of our products. If any of your questions are not answered on this page, please contact us through customer service.
About Orders
Q. Which payment method does TheseFloors accept?
A. TheseFloors accepts Visa, MasterCard, American Express, and Discover.
Q. How can I order samples?
A. TheseFloors will send you up to five samples absolutely free! Simply click on ‘Order a Sample’ from a specific product page to add the samples to your cart.
Q. Does TheseFloors ship worldwide?
A. TheseFloors offers $99 shipping of any size order anywhere in the Continental U.S.
Q. Do you deliver to residences?
A. Yes! We use a common carrier to deliver your floors to your house. Once your product arrives at a terminal close to your home, a representative will call you to make an appointment for delivery. Your presence or someone you designate that is 18 years or older will be required to receive your purchase. Your floors will be dropped off at the end of your driveway. You will be responsible for carrying the material into your house. We can provide you with the product's weight so you can be prepared to receive your shipment.
About Products
Q. What is the difference between solid and engineered floors?
A. Solid hardwood floors are made of planks milled from a single piece of timber. Solid hardwood floors were originally used for structural purposes, being installed perpendicular to the wooden support beams of a building known as joists or bearers. With the increased use of concrete as a subfloor in some parts of the wood, engineered wood flooring has gained more popularity. However, solid wood floors are still common and popular. Solid wood floors generally have a thicker wear surface. However, TheseFloors offers ¾” thick engineered flooring, which has a thick wear layer just like solid wood.
Engineered wood flooring is composed of several layers of wood in the form of a plank. The top layer is the wood that is visible when the flooring is installed and is adhered to the core. The increased stability of engineered wood is achieved by running each layer at a 90° angle to the layer above. This stability makes it a universal product that can be installed over all types of subfloors above, below or grade. Engineered wood is the most common type of wood flooring used globally.
Q. What is the difference between small leaf acacia and wide leaf acacia floors?
A. Small leaf acacia flooring contains extremely wild and active wood grains, which reflects stronger color differences than wide leaf acacia flooring. Because of the high density of small leaf acacia, it is harder and more stable than wide leaf acacia flooring.
Q. What types of transitions do you offer?
A. TheseFloors offers coordinating transitions for every flooring product in the following profiles: stair nose, reducer, baby threshold, t-mold, and quarter round.
About Installations
Q. Will TheseFloors help me install my floor?
A. TheseFloors does not provide any installation services, and we do not refer any installation companies.